Need a hand?
One small team, one inbox. Direct email is the fastest way to reach us — we aim to reply within two business days, often the same day.
For anything at all — bug reports, billing questions, feature requests, account deletion, privacy or data-export requests, press enquiries — write to james@ideagen.tech.
For urgent matters, mention “urgent” in the subject line and we’ll prioritise it.
Two business days is our target for first reply. We work Monday through Friday, Malaysia time (UTC+8). Replies sent over the weekend land first thing on Monday.
What is RecipeGen?
An iOS app for meal-planning, smart pantry tracking, and AI-assisted recipe input. The grocery list subtracts what you already have at home before suggesting what to buy.
Is it free?
Yes. Every feature works in the free tier with a daily AI budget per account. A premium tier with a higher AI budget is planned for later — see Pricing.
What devices are supported?
iPhone first (iOS 16 and up), with Android coming after. The app uses the camera for snap-to-pantry but is otherwise lightweight.
How do I delete my account and data?
In the app: Settings → Danger zone → Delete account. The flow asks you to type DELETE in caps to confirm. All your recipes, plans, pantry items, grocery lists, cook history, and AI usage records are removed immediately and irreversibly. You can also email james@ideagen.tech and we’ll do it for you within two business days.
How is my data handled?
We collect what the app needs to work — your account email, the recipes / plans / pantry you save, and AI usage records. We don’t sell data, don’t use private recipes for model training, and don’t embed third-party advertising. Pantry photos are processed in-memory only; they’re forwarded to OpenAI for recognition and not stored on our servers. See Privacy for the full picture.
What’s the daily AI budget?
Each account has $0.20 of AI budget per day, shared across recipe generation, URL import, snap-to-pantry, and display-name moderation. The budget resets at UTC midnight. The remaining cents are shown in the import and snap screens.
A user is posting bad content. What do I do?
On any public recipe, tap the “⋯” menu and choose Report this recipe, Report the author, or Block author. Reports go to a moderation queue we review and act on. You can manage who you’ve blocked from Settings → Blocked users.
I’m a guest. Can I keep my data when I sign up?
Yes. Save your account from Settings; the app links your email and password to the existing guest user, so all your recipes, pantry items, and plans stay attached.
Can I export my recipes?
Today, no — but it’s on our list. Email us if this is urgent for you and we’ll prioritise it.
Where do I report a bug?
Email james@ideagen.tech with what you did, what you expected, and what actually happened. A screenshot or screen recording helps a lot. Mention your iOS version and roughly when it happened so we can dig through logs.
For the moment we don’t run a separate status page — the app is small, the backend is hosted on Supabase, and outages have been rare enough that an email is the fastest signal both ways. If you suspect something’s down, write in.