Refunds.

The current free tier — every recipe, plan, pantry, grocery, and AI feature within the daily budget — has no charge and therefore no refund.

Premium subscriptions and any one-time purchases will be processed by Apple (on iOS) and Google (on Android) under their standard in-app purchase systems. Refunds for those transactions follow each platform’s standard process:

• App Store (iOS / iPadOS / macOS): use reportaproblem.apple.com, or in the app go to Settings → Apple ID → Subscriptions → cancel. Apple’s standard refund window is 90 days from purchase.
• Google Play (Android): use the Play Store app → Account → Order history → Report a problem. Google handles refunds within 48 hours of purchase automatically; beyond that, IdeaGen can request a refund on your behalf — email us.

Apple and Google make the final decision on these platform refunds; we don’t override them.

If the platform refund flow is unresolved or doesn’t apply (e.g. you’ve been charged for a service we didn’t deliver, or the app hasn’t worked correctly for an extended period), email james@ideagen.tech with:

• The Apple ID / Google account email used for the purchase
• The transaction ID or receipt screenshot
• A short note about what went wrong

We’ll respond within two business days and either issue the refund directly or escalate it with Apple / Google on your behalf.

When premium launches, cancelling a subscription stops future billing but does not automatically refund the current period. You keep premium features until the period you’ve already paid for ends. Cancel anytime — Settings → Apple ID → Subscriptions on iOS, or Play Store → Subscriptions on Android.

Where local consumer-protection law grants stronger rights — the EU 14-day cooling-off period for digital purchases, UK Consumer Rights Act, California digital-purchase rules, Malaysia’s Consumer Protection Act — those rights apply on top of this policy. We don’t try to contract around them.

Refund and billing questions: james@ideagen.tech.